Heartopia How to Contact Support Guide

Hana    November 05, 2026    Guides    Comment   

Need help in Heartopia? Follow this step-by-step guide to access the in-game Support Center, submit customer service tickets, and track your feedback records.

Contents

• 1 Contacting Customer Support
• 2 Support Options

Contacting Customer Support

1. Tap the smartwatch icon located at the top right corner of the main screen.
2. Select the Settings gear icon inside the watch menu.
3. Tap Account Management next to your Account ID.
4. Select Support Center from the account menu options.
5. Tap the customer service headset icon at the bottom right of the Support Center page.

Support Options

• Contact Customer Service Send direct inquiries, report bugs, or request assistance from game support.
• Feedback Record Check status updates and history for previously submitted tickets.